Terms & Conditions

Bookings of tours/safaris are made through the office of Africa Experience only. Upon confirmation, a non-refundable deposit of 25% is required and the booking becomes binding and the terms and conditions, as contained herein, become enforceable.

Cancellation Policy
If it becomes necessary to cancel your holiday, you must notify Africa Experience immediately in writing. Cancellation will take effect upon receipt and acknowledgement of your cancellation.

Cancellations fees apply as follows:
More than 30 days - Loss of deposit
59-31 days - 35% of the total cost of the package
30 days or less - No refund on full cost of tour/package.

Final payment is due 60 days prior to tour/safari start date or as indicated in the final agreed-upon itinerary.

Travel Insurance
Personal Travel Insurance is compulsory to all individual participants for the full duration of the tour/safari and forms part of the booking conditions. Mentioned insurance must cover personal injury, medical expenses, loss of luggage and the expenses associated with cancellation or curtailment of a tour/safari.

The client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health and is able to embark upon the tour/safari. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of booking. We cannot be held responsible for the provision of drugs or treatment that may be required during the tour/safari.

Guests intended visiting Botswana, Kwa - Zulu Natal, Mozambique, Mpumalanga (Eastern Transvaal), Namibia, and Zambia are advised to commence taking anti-malaria prophylactics before their intended visit. Please check with your local pharmacy/drugstore or medical doctor. As for inoculations, consult the Centers for Disease Control (CDC) website at: http://wwwn.cdc.gov/travel/default.aspx.

Travel Documents
A passport, with minimum 6 months validity, on your return date to your country of residence/origin, is required. Please check visa- and vaccination requirements as we take no responsibility for passports or visa's.

Liability & Responsibility
Neither Africa Experience, nor any person acting for, through or on behalf of, shall be liable for any loss or damage whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in it's brochure or other literature, late or non-confirmation or acceptance of reservation, loss or damage caused by delays, accidents sickness, injury or death, whether occasioned by negligence or not with the exception of gross negligence on the part of Africa Experience or its duly authorized employees.

Wild Animals
Clients may come into close physical contact with wild animals during tours/safaris.

Accommodation is as specified in the itinerary or brochure. The use of specific accommodation is subject to availability. We reserve the right to make use of alternate accommodation. This will in no way affect the price of the tour/safari.

Vehicles provided are large enough to accommodate the number of passengers and luggage. All drivers are licensed as per local legislation. All vehicles comply with relevant safety regulations. We reserve the right to utilize different sizes or types of vehicles to those indicated depending on demand and availability.

We shall not be responsible for the consequences of any delays whether arising from flights, accidents, breakdowns or any other cause.

Law & Jurisdiction
The law of the Republic of South Africa shall govern the relationship between us and its clients. The parties consent to the jurisdiction of the Magistrate's Court in respect of any dispute, action or proceedings, which may arise between us and the client.

Southern Africa Travel Advice
All of the countries we visit are economically and politically stable. Here we have briefly answered the most frequently asked questions, but please contact us should you need more detailed information.

Is it safe to travel to southern Africa?
Yes! Common-sense should always be exercised but travel around southern Africa is not only safe, but the people are friendly and welcoming. Every area (any where in the world) can be unsafe at times. Please take common precautions at all times and never walk alone especially at night or in run-down areas!

Are medical facilities of a good standard?
Private hospitals throughout southern Africa are of an international standard. In general, state-run hospitals, though functional, are under-supplied and under-staffed. Because of the vast distances between cities, private medical air rescue services operate throughout the region.

What languages are spoken?
English is the lingua franca in most countries with the exception of Namibia where, while it is the official language, Afrikaans is more widespread.

What about money?
Travelers cheques are accepted almost everywhere. Those in foreign currencies must be cashed in at banks. In general, major credit cards are accepted by most hotels and shops in the cities; shops in the remote areas will only accept cash.

Can I get VAT refunds on goods purchased?
Foreign nationals are entitled to claim a refund of VAT levied on purchases prior to their departure from each country. Claim forms are available from the airports and border posts. You must have a VAT receipt and may be asked to show the purchases to an official so we recommend you pack them for easy access.

What visas do I need?
A valid passport with at least one spare page is required. Visa requirements differ for both your nationality and your destination country. Most foreign nationals are issued 90-day visas on arrival, however we recommend you consult your local consulate for each country you intend to visit.

What about malaria and inoculations?
Anti-malaria precautions should be commenced a few weeks prior to your departure. Use those weeks to discover any side effects and switch anti-malarial regimes if necessary. Depending on your itinerary, you may not need to take precautions. Please check with us when you make your booking. There are no inoculations required for any country in southern Africa.

For more health-related information consult the Centers for Disease Control (CDC) website at: http://www.cdc.gov/travel/safrica.htm

How much should I tip?
Tipping is not included in meals unless there is a service charge included in the bill – then you don’t need to tip. Normal tipping is 10% of the bill for drinks and food. Tipping for guides and drivers are always appreciated and ranger from US$5 and US$10 per day…

Hotel porters should be tipped between US$1 and US$2 - or local equivalent - and you may want to tip housekeeping staff in hotels as well.

Are my electrical appliances compatible?
The region's electricity supply is a universal 220/240 volts at 50 cycles per second. Although electrical plugs & sockets are usually round, three-pin, 15 amps, a square-pin to round-pin travel adapter will be useful. But we always recommend that you should take a flash light with you on safari.

Is there cellular phone coverage in southern Africa?
Yes! All countries accept roaming calls. Coverage is limited to the larger towns and main arterial routes and we recommend you contact your local service provider before departure to confirm the service.

In most areas you can call internationally – however please note that some of the smaller areas may not have these facilities and international phone calls are costly. Also, built up areas and towns do have cell-phone reception!

Passports, Documents and Valuables
Please make sure that you keep your passport, documents and any other valuables with you at all times! We recommend that a copy of these documents should be made and kept in another safe place in case something happens to the originals. Never leave valuables alone and remember you are on safari, so expensive and valuable jewellery is not necessary.

Remember to always check the amount of luggage you are allowed to take on the plane as well as on the Safari Vehicle – they may differ. We recommend that a soft bag is used instead of a hard suitcase as it’s preferable on safari. Most air flights allow for 20kgs and our scheduled safaris are limited to 12kgs per person. Don’t forget to put luggage tags on your suitcases (for the airplane and the safari).

Luggage and Medication
Please be advised that you should put any medication that you need (e.g.: diabetes medication) into your hand luggage, even with the strict regulations, airlines will allow that as long as you have a letter from your doctor.

What to wear
when you are on safari and out in the bush so make sure that you are comfortably dressed with comfortable shoes. Always have a mix of clothing including; summer clothes, light raincoat, warm top and a hat. Travelers are advised to dress modestly. Topless sunbathing is not allowed in public areas.

Always remember that the African Sun may look gentle but it is strong and can be harsh. Too much sun can lead to headaches, dehydration, nausea and dizziness. Use a high factor sun screen and a hat.

Drinking Water
In built-up areas the water is safe to drink (mostly in South Africa) however, some areas it is not safe to drink the tap water at all! So we rather recommend that you drink bottled water at all times. You may use the tap water to rinse your mouth when brushing your teeth! Ice should be avoided in places other than your hotel and lodge.

Anti-malaria medication
A lot of areas in Africa are affected by Malaria – we strongly recommend that you take your anti-malaria medication. Take your medication exactly as its prescribed and directed, don’t skip any medication! At the end of your safari, if at any time you develop influenza symptoms please consult your doctor immediately.

There will be many amazing photo’s that you will want to capture along the way on your safari. But, you need to make sure you don’t take any photos of any people without their permission. Also, never take pictures of anyone/anything in the military, police force, armed forces, government, presidents or airports.

The animals in the bush and the ones that you may see on safari are wild and should not be approached! Animals may roam freely around so be observant and cautious when walking from place to place.
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